FAQs

Where do you ship?

We proudly offer United State , Europe and Canada shipping! Feel free to explore our products and place your order. If you have any questions or need assistance with international shipping details, don't hesitate to contact our customer support. We're here to make sure your items reach you wherever you are!

Shipping Cost:

US Domestic: 5-13 Business Days-$3.99 per items; Free Shipping Over $50

International Shipping: 5-21 business days-7.99 per items: Free Shipping Over $50

Notes: We are not responsibles for any custom and duty. Buyer will need to pay any custom and duty charges

How long will it take to receive my order?

This depends on whether it is an International or a Domestic order. Our usually processing time is 1-5 days after order is place and they are shipped and delivered within 5-21 business days for U.S and International Orders. However, you may receive your US orders within 5-13 business days 

What payment methods do you support?

We accept PayPal, Visa, MasterCard, Apple Pay, Google Pay, Shop Pay, and American Express but feel free to contact us for other payment options.

How can I track my order?

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 5 business day, please contact us.

Can I order as a gift for someone else?

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

How can I get a refund for my order?

If you're not satisfied with your order, we're here to help. To initiate a refund, please follow these steps:

1. Contact Us: Reach out to our customer support within [specified time frame, e.g., 30 days for US and 14 days international] of receiving your order and 14 days for International. You can do this through our [contact form/email], providing your order details and the reason for the refund. Email: support@teninistrive.com 
2. Return the Item: Once approved, we'll guide you on the return process. Please ensure the item is in its original condition and packaging.
3. Processing: After receiving the returned item, we'll inspect it and notify you about the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method. Please note that [mention any specific conditions or policies regarding refunds]. If you have any further questions, feel free to contact our customer support. Your satisfaction is our priority!